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Patient Guide

Patient Guide



  • The UHSMC Outpatient Department provides comprehensive range of medical and surgical outpatient services. It is manned by both our OPD Staff and our world-class Medical Specialists.

     

    OPD Schedule

     

    Monday to Saturday (8:00am – 8:00pm) Sunday and Holidays (Closed)

     

    Consultation with the following:

    • Pediatrics
    • Internal Medicine
    • OB-Gynecology
    • Pulmonology
    • Urology
    • Ophthalmology
      • General Ophthalmology
      • Cataract & Refractive
      • Pedia Ophtha & Strabismus
      • Glaucoma Screening
      • Diabetic & Hypertensive Retinopathy Screening
    • Dermatology
      • Skin, Hair and Nails Consultation
      • Acne Surgery
      • Cystic Acne Injection
      • Acne Scars Revision
      • Milia Extraction
      • Chemical Peels
      • Diamond Peel
      • Warts Removal
      • Syringoma Removal
      • Skin Tags Removal
      • Keloids Scars Injection
      • Punch Biopsy
      • Melasma Treatment
      • Other Aesthetic & Pathologic Treatments
    • ENT
    • Orthopedic
    • Dentistry
    • Neurology
    • Psychiatry
    • Surgery
    • Oncology
    • Gastroenterology
     

    For inquiries, call our OPD Staff at 0925 310 5666.

    For steps on how to use your HMO card for OPD services, click here .



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    Executive Check-up Packages (for patients and employees)

     
    Package A (FEMALE) Package A (MALE) Package B (MALE)
    Urinalysis Urinalysis Urinalysis
    Fecalysis Fecalysis Fecalysis
    Complete Blood Count (CBC) Complete Blood Count (CBC) Complete Blood Count (CBC)
    HbA1c HbA1c HbA1c
    Blood Uric Acid (BUA) Blood Uric Acid (BUA) Blood Uric Acid (BUA)
    Creatinine Creatinine Creatinine
    Lipid Profile Lipid Profile Lipid Profile
    HBsAg HBsAg HBsAg
    Whole Abdomen Ultrasound Whole Abdomen Ultrasound and Prostate Whole Abdomen Ultrasound
    Chest X-ray Chest X-ray Chest X-ray
    Treadmill Stress Test ECG 12-Lead Sodium
    ECG 12 Lead 2D Echo with Doppler Potassium
    2D Echo with Doppler Prostate Specific Antigen (PSA) Calcium
    Physical Examination Physical Examination Testosterone
    Treadmill Stress Test
    ECG 12 Lead
    2D Echo with Doppler
    Prostate Specific Antigen (PSA)
    Physical Examination

    For inquiries, call our HMO Office direct line at (02) 775-0361 or at 0925-803-7732.



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    This pre-employment package promo is available only for industrial or corporate accounts or for groups of ten. To know more, talk to our HMO Officer at (02) 775-0361 or visit our HMO/Industrial office.



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    Services:

    • Triage/vital signs
    • Physical Examination
    • Adult Medical
    • Pediatric Medical
    • Surgical
    • OB-Gyne
    • Critical Care/Trauma (for adult and pediatric)
    • Isolation/Psychiatric
     

    For inquiries, call our Information Staff at (02) 775-2861, (02) 861-6386 or (02) 775-2815.



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    If you are a patient for admission, you may go directly to the Emergency Room where you must present to the ER staff the admitting order from your attending physician. The ER doctor or nurse will immediately attend to you. Afterwards, you will be referred to the Admitting Section where you will be assigned a room of your choice. Our admitting officer will also discuss with you the hospital’s rules or policies and ask you to sign documents required before your admission.

     

    Note:

    If you are an HMO cardholder and you plan to you use it while admitted, check first if the HMO is accredited at USHMC. Read our guidelines in using your HMO card on this page.

    If you are a PhilHealth Member, know how to process your benefits at USHMC. Check the requirements on this page.



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    How to use your HMO Card in USHMC

     

    Our HMO Office is open from Monday to Saturday, from 7am to 8pm.

    For a smooth and happy check-up, follow these steps.

     

    Steps in Getting Your Consultation Approved:

     
    1. Ask our Information Desk if your preferred doctor is accredited by your HMO.
    2. If your preferred doctor is accredited by your HMO, go straight to our HMO touch screen queue machine located at the corner of the HMO Office and tap the information needed so you can get your ticket or queue number.
    3. Wait for your number to be called by the HMO staff (during off-peak hours) or look up at the TV display above the queue machine and wait for your number to blink.
    4. When your number is called or when it blinks on the TV display, proceed to the HMO Receiving Window and present your HMO card and one valid ID for verification.
    5. Once your consultation or test is approved, you will be called again to claim your IDs and referral at the HMO Releasing Window. The HMO staff will then give instruction on your next step.
       

    Steps in Getting your Diagnostic or Medical Procedure Approved:

     
    1. Bring your diagnostic test request or referral, with your HMO card and one valid ID to our HMO Office for verification.
    2. If your test requires scheduling, the HMO staff will instruct you to go to the testing clinic to get an appointment. After securing the time and date, return to the HMO office to have your schedule evaluated. Once approved, you will sign a Letter of Authorization, which you must bring when you return to the hospital on your testing day.
    3. If your test does not require scheduling, the HMO staff will ask you to sign a Letter of Authorization, after which you may immediately proceed to the testing clinic to get your test done.
     

    NOTE: FOR PATIENTS BELOW 18 YEARS OLD:

    If you are below 18 years old, you must be accompanied by a guardian or parent, who will be asked to sign a Letter of Authorization by your HMO.

     

    List of Accredited HMOs

    • AsianCare
    • AsianLife
    • Avega
    • BenLife / Starcare
    • CareHealth Plus
    • Carewell
    • Cocolife
    • Dynamic Care
    • EastWest Healthcare
    • Flexicare
    • Generali Pilipinas
    • HPPI
    • Insular Health Care
    • Intellicare
    • Kaiser International Healthgroup Inc.
    • Lacson and Lacson
    • Maxicare
    • MedaAsia Philippines
    • Medicard
    • Medicare Plus
    • Pacific Cross
    • Philcare
    • Philippine British
    • ValuCare
     

    For inquiries, you may call our HMO Office directly at (02) 775 0361.

    For our information desk, call or text 0917 871 3159 or 0925 803 7725.



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    Effective October 1, 2018, a PhilHealth member should have paid at least 9 months' worth of premium in the last 12 months preceding the confinements, including the confinement month of the patient.

     

    Inpatients are encouraged to complete PhilHealth forms before discharge, as follows:

     

    Employed Member:

    1. Claim Signature Form (CSF)

    2. Certificate of PhilHealth Contribution (for the last 9 months prior to admission)

    Note: This 9-months requirement is effective on October 1, 2018.

    3. Members Data Form

     

    Dependent (Children):

    1. Claim Signature Form (CSF)

    Note: Should be signed by the Member.

    2. Certificate of PhilHealth Contribution (for the last 9 months prior to admission)

    Note: This 9-months requirement is effective on October 1, 2018.

    3. Members Data Record

    Note: If MDR does not yet record the names of the children, the MDR to be submitted should be updated.

     

    Dependent (Spouse):

    1. Claim Signature Form (CSF)

    Note: Should be signed by the Member.

    2. Certificate of PhilHealth Contribution (for the last 9 months prior to admission)

    Note: This 9-months requirement is effective on October 1, 2018.

    3. Members Data Record

    Note: If MDR does not yet record the name of the spouse, the MDR to be submitted should be updated.

       

    For further questions or clarifications, you may call Philhealth:

    • PhilHealth Lucena: (042) 373-6704
    • PhilHealth Calamba: (049) 544-4551


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    As soon as your Attending Physician determines that you are well enough to leave the hospital, he will write a discharge order. The Nurse on Duty will then inform you once your bill is ready for settlement.

     

    Home care instructions will be given by the Nurse on Duty. These are:

    • medicines and its dosage
    • schedule of follow-up consultations with your doctors
     

    It is very important that you fully understand these home care instructions before you leave USHMC.

     

    Upon discharge, kindly check the bathroom, drawers and closet to make sure you do not leave anything behind.



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    The Medical Records Section, located at the 8th floor is where you can request for the following documents for you or your patient-relative:

    • Clinical abstract
    • Discharge Summary
    • Operating Procedure or technique
    • Birth Certificate
    • Medical Certificate
    • Death Certificate
     
    HOW TO CLAIM YOUR MEDICAL RECORDS
    • Get a charge slip from the Medical Records Section (8th floor)
    • Present the charge slip to the cashier (Ground Floor) for payment
    • After payment, go back to Medical Records Section and BRING THE FOLLOWING:
    • Valid ID of the patient
    • Official Receipt for the medical record purchase
     
    STILL CONFINED-PATIENTS

    For patients who need their Certified True Copy of their medical information while admitted in the hospital:

    • Get a charge slip from the Medical Records Section (8th floor) for the early medical record request.
    • Present the charge slip to the cashier (Ground Floor) for payment.
    • Release of the medical information of the patient shall be available depending on the availability of Resident On Duty (ROD)
     
    DISCHARGED PATIENTS

    Patient or relative of the patient must request the medical record needed.

    • Get a charge slip from the Medical Records Section
    • Present the charge slip to the cashier for payment
    • After payment, go back to the Medical Records Section and bring the following requirements:
    • If patient representative, present a valid ID, patient’s original authorization letter, and valid ID of the patient, and official receipt for the medical records purchase.
    • If patient, present a valid ID and official receipt of the medical records purchase

    Note: The medical information requested shall be released three (3) days prior to discharge date of the patient.

     
    IF PATIENT IS UNABLE TO CLAIM

    If the patient is unable to claim the requested medical record, the patient representative must bring the following:

    • Original authorization letter of the patient
    • Valid ID of the patient
    • Valid ID of the patient representative
     
    FOR PROCESSING OF BIRTH CERTIFICATE
     

    FOR MARRIED COUPLES who need to claim the birth certificate of their child.

    Please bring the following:

    • Marriage Certificate
    • Valid ID
    • Provisional Birth Certificate from NICU
     

    FOR UNMARRIED NEW MOTHERS AND FATHERS who need to claim the birth certificate of their child.

    Please bring the following:

    • Community Tax Certificate (CEDULA) of the unmarried person’s parents (MOTHER AND FATHER IF BOTH ARE STILL LIVING)
    • Valid ID
    • Provisional Birth Certificate from NICU
     

    NOTE:

    Medical records are released 3 days prior to discharge if:

    1. Hospital bills are paid
    2. Requirements in claiming of MR are complete when submitted


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    DOWNLOADABLES:

     

    NOTE:


    To download these health information or tips, you must have Adobe Acrobat reader or other file reader installed in your computer. To download Adobe Acrobat Reader, click here.



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    We have a managed parking service that is available to our patients at any time and we have security personnel monitoring the vicinity of the hospital to keep your vehicles safe. But for extra precaution, we request that you don’t leave any valuables or important belongings inside your car.



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