Patient Guide

Patient Guide



  • The UHSMC Outpatient Department provides comprehensive range of medical and surgical outpatient services at the hospital building. It is manned by both our OPD Staff and our world-class Medical Specialists.


    OPD Schedule
    Monday to Saturday (8:00am – 8:00pm)
    Sunday and Holidays (Closed)

    Consultation with the following:
    • Pediatrics
    • Internal Medicine
    • OB-Gynecology
    • Pulmonology
    • Urology
    • Ophthalmology
      • General Ophthalmology
      • Cataract & Refractive
      • Pedia Ophtha & Strabismus
      • Glaucoma Screening
      • Diabetic & Hypertensive Retinopathy Screening
    • Dermatology
      • Skin, Hair and Nails Consultation
      • Acne Surgery
      • Cystic Acne Injection
      • Acne Scars Revision
      • Milia Extraction
      • Chemical Peels
      • Diamond Peel
      • Warts Removal
      • Syringoma Removal
      • Skin Tags Removal
      • Keloids Scars Injection
      • Punch Biopsy
      • Melasma Treatment
      • Other Aesthetic & Pathologic Treatments
    • ENT
    • Orthopedic
    • Dentistry
    • Neurology
    • Psychiatry
    • Surgery
    • Oncology
    • Gastroenterology

    For inquiries, call our OPD Secretary at 0925 310 5666.



    Executive Check-up Packages (for patients and employees)

    Package A (FEMALE) Package A (MALE) Package B (MALE)
    Urinalysis Urinalysis Urinalysis
    Fecalysis Fecalysis Fecalysis
    Complete Blood Count (CBC) Complete Blood Count (CBC) Complete Blood Count (CBC)
    HbA1c HbA1c HbA1c
    Blood Uric Acid (BUA) Blood Uric Acid (BUA) Blood Uric Acid (BUA)
    Creatinine Creatinine Creatinine
    Lipid Profile Lipid Profile Lipid Profile
    HbSAG Whole Abdomen Ultrasound and Prostate Hepatitis Screening
    Whole Abdomen Ultrasound Chest X-ray Whole Abdomen Ultrasound and Prostate
    Chest X-ray ECG 12-Lead Chest X-ray
    Treadmill Stress Test 2D Echo with Doppler Sodium
    ECG 12 Lead Prostate Specific Antigen (PSA) Potassium
    Physical Examination Physical Examination Calcium
    Testosterone
    Treadmill Stress Test
    ECG 12 Lead
    2D Echo with Droppler
    Prostate Specific Antigen (PSA)
    Physical Examination

    For inquiries, call our HMO Staff at (02) 775 2861, (02) 861 6386 or (02) 775 2815 loc. 121.



    Services:
    • Triage/vital signs
    • Physical Examination
    • Adult Medical
    • Pediatric Medical
    • Surgical
    • OB-Gyne
    • Critical Care/Trauma (for adult and pediatric)
    • Isolation/Psychiatric

    For inquiries, call our Information Staff at (02) 775-2861, (02) 861-6386 or (02) 775-2815.


    The Admitting Department is located on the Ground Floor beside the Information counter. Admissions are pre-arranged by the Attending Physician, with an admitting order.


    Patients for admission: If you are a patient for admission, you may go directly to the Admitting Office where you must present the admitting order. Afterwards, the admitting staff will discuss with you or your relative the procedures and documents required before you are admitted. When you or your relative have carefully read the admission documents, you or your relative will be asked to sign them. Then, a designated USHMC staff will accompany you to your room of your choice.


    ER patients for admission: If you are an ER patient for admission, an ER doctor or nurse will personally guide and refer you to the Admitting Department where you will be assigned a room of your choice. Afterwards, you will follow the procedure as stated above in Patients for admission


    Note: If you are a cardholder of a Health Maintenance Organization (HMO), inform your Attending Doctor, Nurse, or the Admitting staff immediately before admission. You will then be directed to the HMO Office for the verification of your medical coverage in relation to your admission.



    List of Accredited HMOs

    • AsianCare
    • AsianLife
    • Avega
    • Carewell
    • Cocolife
    • Dynamic Care
    • EastWest Healthcare
    • Flexicare
    • Generali Pilipinas
    • HPPI
    • Insular Health Care
    • Intellicare
    • Lacson and Lacson
    • Maxicare
    • MedaAsia Philippines
    • Medicard
    • Medicare Plus
    • Pacific Cross
    • Philcare
    • Starcare
    • Valuecare


    Inpatients are encouraged to complete PhilHealth forms before discharge, as follows:


    Employed Member:
    1. Philhealth Form 1 (accomplished)
    2. Certificate of Philhealth Contribution (for the last 3 months prior to Admission)
    3. Members Data Record

    Dependent (Children):
    1. Philhealth Form 1 (accomplished)
    2. Certificate of Philhealth Contribution (for the last 6 months prior to Admission)
    3. Members Data Record
    4. Copy of NSO Issued Birth Certificate with Registry Number

    Dependent (Wife):
    1. Philhealth Form 1 (accomplished)
    2. Certificate of Philhealth Contribution (for the last 6 months prior to Admission)
    3. Members Data Record
    4. Copy of NSO Issued Birth Certificate with Registry Number

    For further questions or clarifications, you may call the PhilHealth Head Office. Contact numbers are provided on this link: https://www.philhealth.gov.ph/about_us/map/regional.htm



    As soon as your Attending Physician determines that you are well enough to leave the hospital, he will write a discharge order. The Nurse on Duty will then inform you once your bill is ready for settlement.


    Home care instructions will be given by the Nurse on Duty. These include the following: medicines and its dosage, and schedule of follow-up consultations with your doctors. It is very important that you fully understand these home care instructions before you leave USHMC.


    Upon discharge, kindly check the bathroom, drawers and closet to make sure you do not leave anything behind.



    The Medical Records Section, located at the 3rd floor, near the Business Office, is where you can request for the following documents for you or your patient-relative:

    • Clinical abstract
    • Discharge Summary
    • Operating Procedure or technique
    • Birth Certificate
    • Medical Certificate
    • Death Certificate

    HOW TO CLAIM YOUR MEDICAL RECORDS
    • Get a charge slip from the Medical Records Section (3rd floor)
    • Present the charge slip to the cashier (Ground Floor) for payment
    • After payment, go back to Medical Records Section and BRING THE FOLLOWING:
    • Valid ID of the patient
    • Official Receipt for the medical record purchase

    STILL CONFINED-PATIENTS

    For patients who need their Certified True Copy of their medical information while admitted in the hospital:

    • Get a charge slip from the Medical Records Section (3rd floor) for the early medical record request.
    • Present the charge slip to the cashier (Ground Floor) for payment.
    • Release of the medical information of the patient shall be available depending on the availability of Resident On Duty (ROD)

    DISCHARGED PATIENTS

    Patient or relative of the patient must request the medical record needed.

    • Get a charge slip from the Medical Records Section
    • Present the charge slip to the cashier for payment
    • After payment, go back to the Medical Records Section and bring the following requirements:
    • If patient representative, present a valid ID, patient’s original authorization letter, and valid ID of the patient, and official receipt for the medical records purchase.
    • If patient, present a valid ID and official receipt of the medical records purchase

    Note: The medical information requested shall be released three (3) days prior to discharge date of the patient.


    IF PATIENT IS UNABLE TO CLAIM

    If the patient is unable to claim the requested medical record, the patient representative must bring the following:

    • Original authorization letter of the patient
    • Valid ID of the patient
    • Valid ID of the patient representative

    FOR PROCESSING OF BIRTH CERTIFICATE

    FOR MARRIED COUPLES who need to claim the birth certificate of their child.

    Please bring the following:

    • Marriage Certificate
    • Valid ID
    • Provisional Birth Certificate from NICU

    FOR UNMARRIED NEW MOTHERS AND FATHERS who need to claim the birth certificate of their child.

    Please bring the following:

    • Community Tax Certificate (CEDULA) of the unmarried person’s parents (MOTHER AND FATHER IF BOTH ARE STILL LIVING)
    • Valid ID
    • Provisional Birth Certificate from NICU

    NOTE:

    Medical records are released 3 days prior to discharge if:

    1. Hospital bills are paid
    2. Requirements in claiming of MR are complete when submitted


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    NOTE:

    To download these health information or tips, you must have Adobe Acrobat reader or other file reader installed in your computer. To download Adobe Acrobat Reader, click here.



    Our fenced open parking is available to our patients 24 hours and currently free of charge. It is located beside the hospital building.


    Security personnel are constantly monitoring the vicinity of the hospital for the safety of all vehicles. However, we suggest not to leave any important belongings inside your car as a safety precaution.