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Patient Guide

Patient Guide



  • The UHSMC Outpatient Department provides comprehensive range of medical and surgical outpatient services. It is manned by both our OPD Staff and our world-class Medical Specialists.

     

    OPD Schedule

     

    Monday to Saturday (8:00am – 8:00pm)
    Sunday and Holidays (Closed)

     

    Consultation with the following:

    • Pediatrics
    • Internal Medicine
    • OB-Gynecology
    • Pulmonology
    • Urology
    • Ophthalmology
      • General Ophthalmology
      • Cataract & Refractive
      • Pedia Ophtha & Strabismus
      • Glaucoma Screening
      • Diabetic & Hypertensive Retinopathy Screening
    • Dermatology
      • Skin, Hair and Nails Consultation
      • Acne Surgery
      • Cystic Acne Injection
      • Acne Scars Revision
      • Milia Extraction
      • Chemical Peels
      • Diamond Peel
      • Warts Removal
      • Syringoma Removal
      • Skin Tags Removal
      • Keloids Scars Injection
      • Punch Biopsy
      • Melasma Treatment
      • Other Aesthetic & Pathologic Treatments
    • ENT
    • Orthopedic
    • Dentistry
    • Neurology
    • Psychiatry
    • Surgery
    • Oncology
    • Gastroenterology
     

    For inquiries, call our OPD Secretary at 0925 310 5666.

    For steps on how to use your HMO card for OPD services, click here .

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    Executive Check-up Packages (for patients and employees)

     
    Package A (FEMALE) Package A (MALE) Package B (MALE)
    Urinalysis Urinalysis Urinalysis
    Fecalysis Fecalysis Fecalysis
    Complete Blood Count (CBC) Complete Blood Count (CBC) Complete Blood Count (CBC)
    HbA1c HbA1c HbA1c
    Blood Uric Acid (BUA) Blood Uric Acid (BUA) Blood Uric Acid (BUA)
    Creatinine Creatinine Creatinine
    Lipid Profile Lipid Profile Lipid Profile
    HBsAg HBsAg HBsAg
    Whole Abdomen Ultrasound Whole Abdomen Ultrasound and Prostate Whole Abdomen Ultrasound
    Chest X-ray Chest X-ray Chest X-ray
    Treadmill Stress Test ECG 12-Lead Sodium
    2D Echo with Doppler 2D Echo with Doppler Potassium
    Physical Examination Prostate Specific Antigen (PSA) Calcium
    Physical Examination Testosterone
    Treadmill Stress Test
    ECG 12 Lead
    2D Echo with Doppler
    Prostate Specific Antigen (PSA)
    Physical Examination

    For inquiries, call our HMO Office direct line at (02) 775-0361 or at 0925-803-7732.



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    This pre-employment package promo is available only for industrial or corporate accounts or for groups of ten. To know more, talk to our HMO Officer at (02) 775-0361 or visit our HMO/Industrial office.



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    Services:

    • Triage/vital signs
    • Physical Examination
    • Adult Medical
    • Pediatric Medical
    • Surgical
    • OB-Gyne
    • Critical Care/Trauma (for adult and pediatric)
    • Isolation/Psychiatric
     

    For inquiries, call our Information Staff at (02) 775-2861, (02) 861-6386 or (02) 775-2815.



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    The Admitting Department is located on the Ground Floor beside the Information counter. Admissions are pre-arranged by the Attending Physician, with an admitting order.

     

    Patients for admission: If you are a patient for admission, you may go directly to the Admitting Office where you must present the admitting order. Afterwards, the admitting staff will discuss with you or your relative the procedures and documents required before you are admitted. When you or your relative have carefully read the admission documents, you or your relative will be asked to sign them. Then, a designated USHMC staff will accompany you to your room of your choice.

     

    ER patients for admission: If you are an ER patient for admission, an ER doctor or nurse will personally guide and refer you to the Admitting Department where you will be assigned a room of your choice. Afterwards, you will follow the procedure as stated above in Patients for admission.

     

    Note:: If you are an HMO cardholder and you plan to you use it for consultation or medical procedure, click here to know the process.



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    How to use your HMO Card in USHMC

     

    Our HMO Office is open from Monday to Saturday, from 7am to 8pm.

    For a smooth and happy check-up, follow these steps.

     

    Steps in Getting Your Consultation Approved:

     
    1. Ask our Information Desk if your preferred doctor is accredited by your HMO
    2. If your preferred doctor is accredited by your HMO, go straight to our HMO Office and present your HMO card and one valid ID for verification.
    3. Once your consultation is approved, you may proceed to your preferred doctor’s clinic.
     

    Steps in Getting your Diagnostic or Medical Procedure Approved:

     
    1. Bring your diagnostic test request or referral, with your HMO card and one valid ID to our HMO Office for verification.
    2. If your test requires scheduling, the HMO staff will instruct you to go to the testing clinic to get an appointment. After securing the time and date, return to the HMO office to have your schedule evaluated. Once approved, you will sign a Letter of Authorization, which you must bring when you return to the hospital on your testing day.
    3. If your test does not require scheduling, the HMO staff will ask you to sign a Letter of Authorization, after which you may immediately proceed to the testing clinic to get your test done.
     

    NOTE: FOR PATIENTS BELOW 18 YEARS OLD:

    If you are below 18 years old, you must be accompanied by a guardian or parent, who will be asked to sign a Letter of Authorization by your HMO.

     

    List of Accredited HMOs

    • AsianCare
    • AsianLife
    • Avega
    • BenLife / Starcare
    • Carewell
    • Cocolife
    • Dynamic Care
    • EastWest Healthcare
    • Flexicare
    • Generali Pilipinas
    • HPPI
    • Insular Health Care
    • Intellicare
    • Kaiser International Healthgroup Inc.
    • Lacson and Lacson
    • Maxicare
    • MedaAsia Philippines
    • Medicard
    • Medicare Plus
    • Pacific Cross
    • Philcare
    • ValuCare
     

    For inquiries, you may call our HMO Office directly at (02) 775 0361.

    For our information desk, call or text 0917 871 3159 or 0925 803 7725.



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    Inpatients are encouraged to complete PhilHealth forms before discharge, as follows:

     

    Employed Member:

    1. Claim Signature Form (CSF)

    2. Certificate of PhilHealth Contribution (for the last 3 months prior to admission)

    Note: This 3-month requirement is until September 2018 only. New requirement will be announced on this page after September.

    3. Members Data Form

     

    Dependent (Children):

    1. Claim Signature Form (CSF)

    Note: Should be signed by the Member.

    2. Certificate of PhilHealth Contribution (for the last 3 months prior to admission)

    Note: This 3-month requirement is until September 2018 only. New requirement will be announced on this page after September.

    3. Members Data Record

    Note: If MDR does not yet record the names of the children, the MDR to be submitted should be updated.

     

    Dependent (Spouse):

    1. Claim Signature Form (CSF)

    Note: Should be signed by the Member.

    2. Certificate of PhilHealth Contribution (for the last 3 months prior to admission)

    Note: This 3-month requirement is until September 2018 only. New requirement will be announced on this page after September.

    3. Members Data Record

    Note: If MDR does not yet record the name of the spouse, the MDR to be submitted should be updated.

       

    For further questions or clarifications, you may call Philhealth:

    • PhilHealth Lucena: (042) 373-6704
    • PhilHealth Calamba: (049) 544-4551


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    As soon as your Attending Physician determines that you are well enough to leave the hospital, he will write a discharge order. The Nurse on Duty will then inform you once your bill is ready for settlement.

     

    Home care instructions will be given by the Nurse on Duty. These include the following: medicines and its dosage, and schedule of follow-up consultations with your doctors. It is very important that you fully understand these home care instructions before you leave USHMC.

     

    Upon discharge, kindly check the bathroom, drawers and closet to make sure you do not leave anything behind.



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    The Medical Records Section, located at the 3rd floor, near the Business Office, is where you can request for the following documents for you or your patient-relative:

    • Clinical abstract
    • Discharge Summary
    • Operating Procedure or technique
    • Birth Certificate
    • Medical Certificate
    • Death Certificate
     
    HOW TO CLAIM YOUR MEDICAL RECORDS
    • Get a charge slip from the Medical Records Section (3rd floor)
    • Present the charge slip to the cashier (Ground Floor) for payment
    • After payment, go back to Medical Records Section and BRING THE FOLLOWING:
    • Valid ID of the patient
    • Official Receipt for the medical record purchase
     
    STILL CONFINED-PATIENTS

    For patients who need their Certified True Copy of their medical information while admitted in the hospital:

    • Get a charge slip from the Medical Records Section (3rd floor) for the early medical record request.
    • Present the charge slip to the cashier (Ground Floor) for payment.
    • Release of the medical information of the patient shall be available depending on the availability of Resident On Duty (ROD)
     
    DISCHARGED PATIENTS

    Patient or relative of the patient must request the medical record needed.

    • Get a charge slip from the Medical Records Section
    • Present the charge slip to the cashier for payment
    • After payment, go back to the Medical Records Section and bring the following requirements:
    • If patient representative, present a valid ID, patient’s original authorization letter, and valid ID of the patient, and official receipt for the medical records purchase.
    • If patient, present a valid ID and official receipt of the medical records purchase

    Note: The medical information requested shall be released three (3) days prior to discharge date of the patient.

     
    IF PATIENT IS UNABLE TO CLAIM

    If the patient is unable to claim the requested medical record, the patient representative must bring the following:

    • Original authorization letter of the patient
    • Valid ID of the patient
    • Valid ID of the patient representative
     
    FOR PROCESSING OF BIRTH CERTIFICATE

    FOR MARRIED COUPLES who need to claim the birth certificate of their child.

    Please bring the following:

    • Marriage Certificate
    • Valid ID
    • Provisional Birth Certificate from NICU
     

    FOR UNMARRIED NEW MOTHERS AND FATHERS who need to claim the birth certificate of their child.

    Please bring the following:

    • Community Tax Certificate (CEDULA) of the unmarried person’s parents (MOTHER AND FATHER IF BOTH ARE STILL LIVING)
    • Valid ID
    • Provisional Birth Certificate from NICU
     

    NOTE:

    Medical records are released 3 days prior to discharge if:

    1. Hospital bills are paid
    2. Requirements in claiming of MR are complete when submitted


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    DOWNLOADABLES:

     

    NOTE:


    To download these health information or tips, you must have Adobe Acrobat reader or other file reader installed in your computer. To download Adobe Acrobat Reader, click here.



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    Our fenced open parking is available to our patients 24 hours and currently free of charge. It is located beside the hospital building.

     

    Security personnel are constantly monitoring the vicinity of the hospital for the safety of all vehicles. However, we suggest not to leave any important belongings inside your car as a safety precaution.



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